CUSTOMER CARE

MANUFACTURING

All garments are handcrafted in house from our Melbourne atelier, except the tee's which are locally sourced and screen printed. 

KALAURIE works on a made-to-order manufacturing model, meaning once an order is placed it is then carefully cut, assembled and packed especially for you. This is a more sustainable way of manufacturing garments and it helps us be more responsible with materials. Production time is between 7-14 days currently- This is subject to change. To confirm production time please email contact@kalaurie.com.au

All fabrics are locally sourced and KALAURIE makes a strong point of difference by focusing on the use of fabrics made from fibres, which come from renewable resources and are biodegradable. When possible we use dead-stock fabrics and trims. KALAURIE purchases small amounts of fabric to do limited production runs.

CUSTOM ORDERS

Everything is made in house which gives full flexibility. To enquire about having a piece commissioned or if you simply wish to customise a design please email contact@kalaurie.com.au. E.g. KALAURIE will happily make any of the designs in an alternative fabric or customise hem length. 

Please note this service will be charged depending on request. 

CARING FOR YOUR GARMENTS

To insure your garment has a long and healthy life to be passed down for many generations it's advised you follow the following care instructions.

  • GENTLE COOL HAND WASH or DRY-CLEAN
  • DO NOT BLEACH
  • DO NOT WRING
  • DO NOT TUMBLE DRY
  • DRIP DRY
  • COOL-WARM IRON

Shirts

To best care for your shirt dry-cleaning is advised.

Coats & Jackets

All coats and jackets must be dry-cleaned ONLY.